Cancellations and Refunds

• Treatments/services are not transferable to other individuals or clinics

• We require at least 24 hours’ notice to be given for any appointment cancellation

• If you cancel within 24 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit

• In the case of pre-paid treatments, the full cost of treatment will be forfeited, There are no refunds for completed procedures.

Prepaid Treatments

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics.

48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.

You agree to these terms by purchasing pre-paid treatments.

Prepaid treatment and Gift Card Expiries

All Prepaid Skin Treatments expire six months from date of purchase.
All Gift Cards expire 3 years from date of purchase.